Booking Terms and Conditions

 

Payment policy:

  • Pre-planned 'West is Best' tours – to be paid in full to confirm booking

  • Small group tours - deposit of 15% is required to confirm the booking. Balance to be paid in GBP cash (preferred), BACS or via PayPal at the start of the tour.

  • Tailor-made tours – deposit of 15% of planned full itinerary cost is required to confirm the booking. Balance to be paid in GBP cash (preferred), BACS or via PayPal at the start of the tour. If tour duration is modified by agreement, the cost will be adjusted up or down as appropriate

 

 

Customer cancellation policy and refunds:

  • Pre-planned 'West in Best' tours:

    • Cancellations more than 4 weeks before tour departure -  refunded less 10% admin fee

    • Cancellations 28-10 days before tour departure - refunded less 40% admin fee

    • For a cancellation less than 10 days before tour departure, any refund is at our discretion

    • For cruise ship passengers - if your ship is unable to dock in Lerwick you will receive a full refund.

  • Small group tours:

    • Cancellations more than 4 weeks before tour departure – deposit will be refunded, less an admin fee of £30 or the deposit, whichever is the lesser amount.

    • For a cancellation, less than 4 weeks before tour departure the deposit will be non-refundable.

    • For cruise ship passengers - if your ship is unable to dock in Lerwick you will receive a refund, less an admin fee of £30 or the deposit, whichever is the lesser amount.

  • Tailor-made tours:

    • Cancellations more than 4 weeks before tour departure

      • For tours lasting up to one full day – deposit will be refunded, less an admin fee of £30 or the deposit, whichever is the lesser amount.

      • For tours lasting more than one day - deposit will be refunded, less an admin fee of £60

    • For a cancellation, less than 4 weeks before tour departure the deposit will be non-refundable.

    • For cruise ship passengers - if your ship is unable to dock in Lerwick you will receive a refund, less an admin fee of £30 or the deposit, whichever is the lesser amount.

 

Cancellation by us

If we have to cancel a tour or part of a tour for any reason (we are a small team and the unforeseen can happen) we would endeavour to get another local operator to provide the same tour for you at the same price. If this could not be done, we would of course refund all monies paid (or part monies if part tour undertaken) and then not be liable to provide the tour as agreed.

 

Alterations to our tours
Sometimes circumstance change beyond our control. We reserve the right to make last minute adjustments to a tour where necessary. If this happens, we will ensure that the tour is as much like the original as possible and explain to you why it has happened.

 

Tickets and departures

Tickets are sold un-numbered for bus tours and seating in the bus is on a first come first served basis. The bus will be at the agreed pick-up point 15 minutes prior to departure. We will endeavour to depart on time, but reserve the right to adjust timings as necessary.

 

Health & Safety
Your safety is very important to us. Visitors are expected to pay attention to any instructions and information given by the guide at the commencement of the tour and throughout at the various stopping points.

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Go Shetland Tours, Robinson Transport, Weisdale, Shetland, UK.

Phone: +44 (0)1595830383, Mobile: +44 (0)7778478187 - Graham or +44 (0)7920391899 - Gill

Email: info@goshetlandtours.co.uk

© 2019 by Go Shetland Tours. Unless otherwise stated, bus photographs by Christine Robinson, photographs of sheepdogs and ponies by Breckenlea Croft and all other photographs taken by Gill Nadin.

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